SW Podiatry & Health Clinic operates a cancellation policy to ensure smooth operations and minimise disruption.

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• If you wish to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice. Failure to provide this notice may result in the full treatment cost being charged.

• We understand that unforeseen circumstances can occasionally lead to missed appointments. While we aim to be understanding, frequent late cancellations or missed appointments can disrupt clinic operations and inconvenience other patients.

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Missed Appointments Without Notification (DNA Policy)

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If you do not attend your scheduled appointment and fail to notify the clinic in advance:

1. First DNA: You will receive a letter informing you that you missed an appointment without notifying the clinic.

2. Second DNA: You will receive a second letter notifying you that you have missed two appointments without notification. At this stage, you will be required to pay up front to book any future appointments.

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This policy helps the clinic manage the appointment schedule effectively and ensures availability for all patients.